A store chat that only answers from your store.
Mint AI Assistant answers shopper questions from your products, pages, policies and shipping settings — with the sources linked. When your store doesn't have the answer, it says so and passes the question to your team instead of making something up.
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Helpful when it knows. Honest when it doesn't.
Built so you can switch it on without worrying about what it tells your customers.
Products, pages, policies and shipping settings are read automatically and kept current. Every answer cites the pages it used, and every sentence is checked against them before the shopper sees it.
If your store doesn’t answer a question, the assistant says so and offers your contact email — or, on Pro, a form to message your team. Those questions are listed for you to answer once.
Recommended products appear as cards with the live price, availability and an Add to cart button, read from your store in the shopper’s currency. The AI never writes prices, stock or delivery dates.
Store content and shopper messages are treated as data, not instructions. Discounts and codes are only mentioned when they appear in your policies, pages or your own answers — never from product copy.
On Pro, shoppers enter their order number and checkout email to see the status and tracking links. The AI never sees order details.
Only the chat button loads with your pages. The chat itself (about 8 kB) loads when a shopper first hovers or taps it. Keyboard and screen-reader friendly, added as a theme app embed.
Live in a few minutes
No theme code is changed: the chat button is a theme app embed you switch on in the theme editor.
Your products, pages, policies and shipping settings are read automatically, and kept current as you edit them.
Ask it questions in the app first and see the sources it uses. Then turn on the chat button in your theme editor.
See the questions it couldn't answer and add your own answers. Hand-offs land in the Inbox on Pro.
One flat monthly price
Billed through Shopify. No per-reply or per-resolution fees, never an overage. Cancel anytime.
- 20 AI replies a month
- Answers with sources from your store
- Live product cards with add to cart
- Your own answers + unanswered questions list
- Up to 500 products
- Small “Powered by” line in the chat
- 3,000 AI replies a month
- Order status with tracking links
- Hand-offs, Inbox and email replies
- Your assistant's name, no credit line
- Up to 25,000 products
- Everything in Free
Questions merchants ask
Where do the answers come from?
Only from your store: active products on your online store, published pages, your policies, your shipping zones and rates, and answers you add in the app. The assistant is told to use nothing else, and a check on every sentence removes prices, codes, time frames or other figures that don't appear in that content.
What happens when it doesn't know?
It says it doesn't know rather than guessing. On Free it points the shopper to your store's contact email; on Pro it offers a form to message your team, and you reply from the app's Inbox. The question is listed on the app home so you can add an answer.
Can shoppers trick it into giving discounts?
We test it with prompt injection: hidden instructions in product descriptions, shoppers asking it to ignore its rules, pretending to be the store owner. Discounts and codes are only mentioned if they appear in your policies, pages, shipping settings or your own answers. It can't take actions — no refunds, cancellations or discounts.
Which AI model does it use?
Meta's Llama 3.3 70B on Cloudflare Workers AI, chosen after testing several models on a set of 87 typical shopper questions for accuracy, honest “I don't know” answers and resistance to manipulation. Cloudflare doesn't use your content to train AI models.
What counts as an AI reply?
One answer the assistant writes. Greetings, order status lookups, messages to your team and “I don't know” replies when nothing in your store matches don't count. When the month's replies are used up, the assistant pauses until the 1st — you're never charged extra.
What do you store?
A searchable copy of your store content, chat transcripts for the period you choose (90 days by default), and — only if a shopper asks for an email reply — their email address. Emails and long numbers typed into the chat are hidden before anything is stored.
Which languages?
The assistant replies in the shopper's language. The chat's buttons and labels are available in English, Spanish, French and German.
Answers your shoppers can trust.
20 AI replies every month on the Free plan. Built by Mint Labs.
Coming soon to the Shopify App Store