Mint LabsMint AI Assistantby Mint Labs

Support

Questions or something not working? Email support@stickermint.com with your store's .myshopify.com address and, if it's about an answer, the question the shopper asked. We reply within one business day.

Getting started

  1. Install Mint AI Assistant from the Shopify App Store. The app starts reading your products, pages, policies and shipping settings right away.
  2. Try it: on the Knowledge page, ask the questions your customers ask. Each answer shows the sources it used. If it says it doesn't know, add an answer under Your answers.
  3. Turn on the chat button: on the app home, click Open theme editor. The Mint AI Assistant app embed is selected; switch it on and click Save. In the same place you can change the button text, colour, position and mobile visibility.
  4. Settings: set the greeting and suggested questions, and (Pro) order status, hand-offs, notifications and the assistant's name.

How answers work

  • The assistant searches your store's content for each question and answers only from what it finds, naming the sources. If nothing in your store answers the question, it says so instead of guessing.
  • Before a shopper sees an answer, each sentence is checked: amounts, percentages, codes, time frames, phone numbers and email addresses must appear in your content, discounts and promotions must come from your policies, pages, shipping settings or your answers (never product descriptions), and the assistant never states stock or claims to have done something. Sentences that fail are removed; you can see this in the Inbox.
  • Product cards load the price and availability live from your storefront, in the shopper's currency.
  • Products usually update within a minute or two after you edit them. Pages, policies and shipping rates refresh every 6 hours, or right away with Sync now.
  • The assistant replies in the shopper's language. The chat's buttons and labels are in English, Spanish, French and German.

Common questions

It says it doesn't know something my store does answer. Check that the page is published and the product is active on the online store, then click Sync now. If the information is only in an image or a theme section, add it as one of your answers.

Can it give discount codes? Only codes written in your policies, pages, shipping settings or your answers. Add an answer like "Do you have discount codes?" if you want it to mention one.

How does order status work? (Pro) Shoppers enter the order number and the email used at checkout. Both must match. Orders from the last 60 days can be found. After repeated wrong tries, lookups pause for an hour.

How do hand-offs work? (Pro) When the assistant doesn't know or a shopper asks for a person, the chat offers a form to message your team. You get an email (if notifications are on) and reply in the Inbox; the shopper sees your reply in the chat while it's open or when they come back, and by email if they asked for it.

Will it slow down my store? Only the chat button and a 1 kB loader are part of your pages. The chat itself (about 8 kB compressed) loads when a shopper first hovers over or taps the button.

Billing

Free includes 20 AI replies a month and up to 500 products, and the chat footer shows a small “Powered by Mint AI Assistant” line. Pro is billed through Shopify at $17.99/month after a 7-day free trial and includes 3,000 AI replies a month, up to 25,000 products, order status, hand-offs with the Inbox and email notifications, and your own assistant name with no Mint AI Assistant credit. When the month's replies are used up, the assistant pauses until the 1st — nothing extra is ever charged.

How do I upgrade, downgrade or cancel? Open Plans in the app and click Choose a plan (or Manage plan on Pro): Shopify's plan page opens, and you come back to Plans when you're done. Shopify bills the plan on your regular invoice; a move from Pro to Free takes effect at the end of the billing cycle you already paid for. Uninstalling the app also ends the plan, and a reinstall starts on Free.

Privacy

See our privacy policy and security policy. In short: the assistant uses your store's public content; chats are kept for your retention period (default 90 days); emails and long numbers typed into the chat are hidden before storage; order details are read live and never stored or sent to the AI.

— The Mint Labs team