Mint LabsMint AI Assistantby Mint Labs

Terms of service

Last updated October 1, 2026

These terms apply to merchants who install Mint AI Assistant ("the app"), made by Mint Labs ("we", "us"). By installing or using the app you agree to these terms and to our privacy policy.

The service

The app adds an AI chat to your online store that answers shoppers' questions from your store's products, published pages, policies, shipping settings and the answers you add; on Pro it can also show the status of an order to a shopper who enters the order number and checkout email, and pass questions to your team. We may improve or change features; we will not remove a paid feature you rely on without notice.

AI answers

Answers are written by an AI model and limited to your store's content: the app tells the model to use only that content, removes sentences with prices, codes, time frames or other figures that don't appear in it, never lets the AI state prices or stock (product cards show them live from your store), and says when it doesn't know. AI can still misread or summarise content imperfectly, so keep your store content accurate, review the chats and the questions it couldn't answer, and use the Try the assistant box before turning the chat on. Shoppers are told in the chat that answers come from AI. The assistant cannot take actions on your behalf (refunds, cancellations, discounts); you remain responsible for your offers, policies, orders and customer service.

Your content and your shoppers

You confirm you may use the store content the app reads and the answers you add. You are responsible for telling shoppers about the chat in your own privacy policy where your law requires it. Don't add personal data or secrets to your answers.

Billing and limits

Plans are billed by Shopify every 30 days in USD after the free trial. Each plan includes a monthly number of AI replies; when it is used up the assistant pauses until the next month and nothing extra is charged. You can change or cancel your plan at any time on Shopify's plan page (Plans in the app) or by uninstalling the app; a move from Pro to Free takes effect at the end of the billing cycle already paid for. Charges are handled entirely by Shopify under Shopify's terms.

Acceptable use

Don't use the app to collect sensitive personal data, to send messages shoppers didn't ask for, or in breach of Shopify's terms or the law.

Availability and liability

We work to keep the app available, accurate and secure, but it is provided "as is". To the extent the law allows, our total liability is limited to the fees you paid for the app in the 3 months before a claim.

Data processing addendum

When the app processes personal data of your shoppers on your behalf, you are the controller and we are the processor. We will:

  • process personal data only to provide the app's features, following your instructions given through the app's settings;
  • process only the minimum data needed: chat messages with email addresses and long numbers removed; a shopper's email address only when they ask for an email reply; order details read live from Shopify for a shopper who proved the order is theirs, never stored and never sent to the AI model; keyed hashes of IP addresses (never the addresses) for rate limits;
  • never sell personal data, use it for advertising, or use it to train AI models (our AI provider, Cloudflare Workers AI, doesn't either);
  • keep it confidential and limit access to authorised personnel;
  • encrypt it in transit (HTTPS) and at rest (Cloudflare encryption at rest);
  • use Cloudflare (hosting, database, search, queues, AI model and email) and Shopify as our only sub-processors;
  • delete chats after your retention period (default 90 days), delete a shopper's chats when Shopify sends an erasure request, and delete all store data after uninstall (shop redaction);
  • help you respond to data subject requests (the app lets you download a shopper's chats) and notify you without undue delay of any personal data breach.

Changes

We will post changes to these terms here and update the date above. Significant changes will be announced in the app.

Contact

Mint Labs — support@stickermint.com